MailChannels believes that carrier grade products should be accompanied by carrier grade support. This is why we offer 24x7, personalized support and strong service level guarantees.

To file a support ticket

Please send an email to support...@mailchannels.com.

Telephone Numbers

During regular business hours Pacific Time, please call us at

• 1-888-685-7488, Ext. 2 (toll-free North America)
• 1-604-685-7488, Ext. 2 (international)

Premium Support

MailChannels works to provide the most scalable and most flexible technology for complex email delivery systems. The Company also offers expert services to help collect requirements, build and operate the largest messaging services in the world.

• MailChannels Console support and access to our Log Search interface
• Bug reporting, isolation and remediation
• Escalation procedures
• 24x7 telephone support with aggressive response times
• Direct access to MailChannels development team
• Service Level Agreements (SLAs)
• Improvement upgrades