Our Mission

To rid the world of spam.

MailChannels is on a mission to make email more trustworthy, reliable, and efficient. Today, over 750 internet infrastructure partners are helping to make their users and the internet more secure and productive by identifying compromised accounts using our software and services.

Our Story

MailChannels was started in 2004 by three engineers who created one of the first commercial spam filters on the market. For a decade, MailChannels chased spammers out of enterprise networks with an SMTP traffic shaping technology, working with Fortune 500 companies and building a storehouse of technical expertise in combatting email abuse.In 2010, MailChannels met with leading ISPs including, Comcast, Cox, AOL and Yahoo! at a private conference hosted in Vancouver to discuss the state of spam. Major email receivers were frustrated by spammers who were compromising user accounts and web applications like WordPress to send spam.From there, MailChannels decided to provide a solution to providers that would help them identify and block compromised accounts automatically, in order to reduce the emerging problem of “outgoing spam”. Today, some of the largest service providers in the world depend on MailChannels.

Our Team

Ken Simpson / CEO and Co-founder

Ken first experienced the excitement and magic of software when his father brought home one of the first IBM PCs in 1980, teaching him how to write simple programs in BASIC. Since then, he has combined his passion for software with entrepreneurism, founding or participating as an early-stage employee in four successful startups in a broad range of technical areas including Voice-over-IP, Wireless Internet, and of course anti-spam. Ken has a First Class Honors degree in Computer Engineering from Simon Fraser University and Santa Clara University.

Mike Smith / VP of Product

Mike Smith has managed productive development teams at numerous successful startups for over fifteen years. As one of the first developers hired at ActiveState, Mike was instrumental in designing and developing the highly successful PerlMX email security product, which attracted computer security pioneer Sophos to purchase the company. At ActiveState, Mike was also responsible for implementing key initiatives in e-commerce, licensing, and customer support.

Desmond Liao / Director of Marketing

Desmond has worked alongside company CEO Ken Simpson since 2006 and is responsible for driving MailChannels’ global marketing strategy, developing strategic partnerships and building out key alliances worldwide. Prior to joining MailChannels, Desmond worked in public relations for clients Business Objects and Electronic Arts. He holds a Bachelor of Applied Sciences degree from Simon Fraser University.

Sridhar Kakkillaya / Director of Operations & Partnerships

Sridhar Kakkillaya is responsible for Support, Sales Engineering and Partnerships at MailChannels. Sridhar has an MBA degree from the University of British Columbia as well as an Engineering degree from one of the reputable universities in India. Sridhar has over 10 years of experience and has led teams responsible for managing large scale networks and information security at various organizations including Infosys Technologies.

Scott McKay / Senior Software Developer

Previously with SAP Business Objects, where he worked on cloud applications as part of a rigorously managed development team, Scott leads the development of MailChannels Cloud. Scott has a Bachelor of Applied Science in Engineering Physics (Computer Science Option) from the University of British Columbia.

Board of Directors

Malcolm Collings / Chairman of the Board

A founding investor in MailChannels, Malcolm is a general manager by training and an entrepreneur by nature. He invests in private growth firms and works with them on execution or commercialization issues. Malcolm has invested in and been a director of several Vancouver-area media and communications technology companies over the past 15 years. A graduate of the University of Western Ontario’s School of Business Administration, he has a special interest in fostering innovative projects in the areas of environmental sustainability and social justice.

Ken Simpson / Founder and CEO

Ken combines his passion for software with entrepreneurial spirit. Besides founding MailChannels, he has helped launch three other successful startup companies. One of these is FatPort Corporation, Canada’s largest and only national WiFi hotspot provider. A member of the Messaging Anti-Abuse Working Group (MAAWG), he runs both the botnet and web abuse sub-committees, and assists in the work of the outbound abuse sub-committee. Ken has a First Class Honors BASc in computer engineering from Simon Fraser University and Santa Clara University.

Douglas Hanna / VP of Operations, Zendesk

Douglas Hanna is the VP of Operations at Zendesk. Prior to Zendesk, he was the founder and CEO of Help.com, a customer service software company. Before that, he was the CEO of web hosting company A Small Orange, which was acquired by Endurance International Group in 2012. Under his leadership, A Small Orange grew from 9 to 90 employees and revenue increased by more than 1,200 percent. Before that, Douglas ran customer service strategy and operations at HostGator, one of the world’s largest web hosting companies. He has a BA in sociology from Duke University.

Howard Adam / President/Founder, SustaiNet

Howard Adam has a background and education in engineering, and a passion for effective and efficient management systems. He has managed large civil engineering projects, a division of a mining equipment company, a joint venture company, and several technology startups. In 2009, Howard founded SustaiNet Software International Inc. to provide efficient Software-as-a-Service (SaaS) stakeholder information management solutions for large organizations. Today the company is Canada’s leading provider of this technology in the energy, mining, oil and gas industries. Howard has a MBA, BSc and BComm degrees, a diploma in International Trade and a certificate in Public Participation (IAP2).

Industry Associations


Messaging, Malware, Mobile Anti-Abuse Working Group (M3AAWG)

M3AAWG is a consortium of ISPs, ESPs, and computer security vendors that meet three times a year to work against email spam, botnets, viruses, denial-of-service attacks and other online exploitation.


Anti-Phishing Working Group (APWG)

APWG is the global industry, law enforcement, and government coalition focused on unifying the global response to cyber crime through development of data resources, data standards and model response systems and protocols for private and public sectors.

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